Frequently Asked Questions

Everything you need to know about bringing Ellie Seattle home.

What is your standard shipping timeframe for home decor?

Most orders are processed within 2-3 business days. Due to the delicate nature of our home goods, standard shipping typically takes 5-7 business days to arrive at your doorstep.

Do you offer international shipping?

Currently, Ellie Seattle ships to all 50 U.S. states and Canada. We are working on expanding our logistics to support more international destinations soon.

What is your return policy for fragile items?

We offer a 30-day return policy on all items. If an item arrives damaged or broken, please contact our support team with a photo within 48 hours of delivery for an immediate replacement or refund.

How can I track my order?

Once your order ships, you will receive an email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.

Are your products sustainably sourced?

At Ellie Seattle, we prioritize ethical craftsmanship. Many of our textiles and wooden pieces are sourced from artisans who use sustainable materials and fair-trade practices.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.